Shipping policy
Ananya Garms Shipping Policy
At Ananya Garms, we are committed to delivering high-quality, LUFC-inspired clothing right to your doorstep. As a print-on-demand business, every product is custom-made specifically for you, which means shipping times may vary. Please review our shipping policy below to understand how our process works.
1. Order Processing Time
Since all of our products are made to order, please allow 2-5 business days for production before your order is shipped. This time is necessary for printing, quality checks, and packaging.
- Processing Time: 2-5 business days
- Order confirmation: After placing an order, you will receive a confirmation email. Once your order is printed and ready for shipment, you will receive another email with tracking information.
2. Shipping Times & Rates
We ship to most countries worldwide! Shipping times vary depending on your location and the shipping method selected during checkout. Below are the estimated delivery times based on regions:
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom (UK) | 3-7 business days | Calculated at checkout |
| Europe | 5-10 business days | Calculated at checkout |
| United States (US) | 5-12 business days | Calculated at checkout |
| Rest of the World | 7-20 business days | Calculated at checkout |
Important: Shipping times are estimated and may vary due to factors beyond our control, such as customs delays or high shipping volumes during busy periods (e.g., holidays).
3. Shipping Methods
We offer a variety of shipping options based on the destination and urgency of your order. At checkout, you will be able to choose from the available shipping methods for your region.
- Standard Shipping: Most affordable option with reliable delivery times.
- Express Shipping: Faster delivery option, available in select regions for an additional fee.
Note: Delivery times start from when your order has been shipped (after the 2-5 business day production time), not from when the order is placed.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package via the carrier’s website.
If you do not receive a tracking number within 7 days of placing your order, please contact us at ananya.garms@hotmail.com for assistance.
5. Customs, Duties, and Taxes
For international orders (outside of the UK), customs or import duties may apply once your order reaches your destination country. These charges are determined by local authorities and are not included in our shipping fees.
- Customers are responsible for paying any additional customs fees or taxes.
- Ananya Garms is not responsible for any delays caused by customs clearance.
If you're unsure about potential customs charges, we recommend contacting your local customs office for more information.
6. Shipping Delays
While we strive to meet our delivery estimates, unforeseen circumstances (e.g., global shipping disruptions, customs delays, extreme weather) can cause delays. Please allow extra time for your order to arrive during busy periods like holidays or major sporting events.
If your package has been delayed beyond the estimated delivery time, feel free to reach out to us at [your support email], and we will assist in tracking your order.
7. Missing or Lost Packages
If your order is marked as delivered but you have not received it, please follow these steps:
- Check with neighbours or in common areas where couriers might leave packages.
- Contact the shipping carrier with your tracking number to inquire about the delivery.
- If you are unable to locate your package, please contact us at [your support email] within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue. However, please note that Ananya Garms is not responsible for packages lost or stolen after delivery has been confirmed by the carrier.
8. Incorrect Address
Please double-check your shipping address before completing your order. If an incorrect or incomplete address is provided, it may result in your package being delayed or returned to us.
- If you realize your address is incorrect, contact us immediately at [your email]. If the order has not yet shipped, we may be able to update the address.
- If the order has already shipped, we will work with you to reship the package, but you may be responsible for additional shipping fees.