Ananya Garms Shipping Policy

At Ananya Garms, we aim to get your order packed, dispatched and on its way to you as quickly as possible. Our products are held in stock and orders are prepared and dispatched from the UK.

Please review the information below before placing your order.

1. Order Processing

We aim to process and dispatch orders within 1–2 working days.

Once your order has been dispatched, you’ll receive a confirmation email. Where a tracked delivery service has been selected, tracking information will also be provided.

During particularly busy periods, new drops or special events, dispatch may take slightly longer.

2. UK Delivery

UK orders are dispatched using Royal Mail.

Shipping options and the applicable cost will be displayed at checkout before you complete your purchase.

Free UK delivery is available on orders over £60.

Delivery estimates begin from the date your order is dispatched rather than the date the order is placed.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

3. International Delivery

Yes, we ship internationally.

Available delivery options and prices will be shown at checkout based on your delivery location.

International delivery times vary depending on the destination and selected service. Customs processing in the destination country may also affect delivery times.

Where both tracked and untracked delivery options are available, these will be clearly displayed at checkout.

4. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes or other charges when entering the destination country.

These charges are determined by the relevant local authorities and are not included in the product or shipping price unless otherwise stated at checkout.

Any applicable customs charges or import taxes are the responsibility of the customer.

Ananya Garms cannot be held responsible for delays caused by customs processing.

5. Tracking Your Order

If you select a tracked delivery service, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

If you're having trouble tracking your order or believe there may be an issue with your delivery, please contact us and we'll be happy to help.

6. Delivery Delays

While we do everything we can to get orders to customers on time, occasional delays can happen due to circumstances outside our control, including postal disruption, severe weather, customs delays or particularly busy periods.

If your order has not arrived within a reasonable period after its estimated delivery date, please contact us so we can look into it.

7. Missing or Lost Orders

If tracking shows your order as delivered but you haven't received it, please first:

1. Check around your property and any designated safe place.

2. Check with neighbours or anyone else at the delivery address.

3. Review the tracking information for any delivery notes.

If you still can't locate your order, please contact us as soon as possible and we'll help investigate the delivery with the carrier.

8. Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. If the order hasn't yet been dispatched, we'll do our best to update the address.

Once an order has been dispatched, we may not be able to change its destination. If an order is returned to us because an incorrect or incomplete address was provided, additional postage costs may apply before it can be sent again.

9. Questions About Your Delivery

If you have any questions about shipping or an existing order, please get in touch through our Contact Us page.

We'll always do our best to help.

Ananya Garms
Born in Leeds. Built for football culture.