Refund policy

Ananya Garms Refund & Return Policy

At Ananya Garms, we take pride in offering high-quality, LUFC-inspired clothing that is printed on demand just for you. As each product is made to order, we have specific guidelines for returns, refunds, and exchanges to ensure smooth service for all our customers.

Please review our policy carefully before placing an order.

1. Returns and Exchanges

Since our products are printed on demand, we do not accept returns or exchanges unless the product you receive is:

  • Defective
  • Damaged
  • Incorrect (wrong size, design, or colour)

If any of these issues apply, we are happy to replace the item free of charge or issue a refund.

2. Refund Eligibility

You may be eligible for a refund or replacement in the following cases:

  • Damaged Product: If your product arrives damaged due to manufacturing or shipping issues, please contact us within 14 days of receiving your order.
  • Defective Product: If there is a printing issue or defect in the product, such as misaligned graphics or poor print quality, we will send a replacement at no extra cost.
  • Wrong Item Received: If you received the wrong product (incorrect size, design, or colour), we will correct the mistake by reprinting and shipping the correct item.

Important: To process any claim, you must contact us within 14 days of receiving your order, and provide the following:

  • A description of the issue (e.g., damaged item, wrong product)
  • Photos of the item showing the defect or damage
  • Your order number and any relevant details

3. Items Not Eligible for Refunds

We cannot accept refunds or returns under the following conditions:

  • Buyer’s Remorse: Since our products are made-to-order, we cannot accept returns if you simply change your mind or decide the product no longer suits your needs.
  • Sizing Issues: Please refer to our detailed size guides before ordering. We do not offer refunds or exchanges for wrong size orders unless the size you received does not match your order.

4. Refund Process

Once your claim has been submitted and approved, here’s how the process works:

  • Replacements: For eligible claims (damaged, defective, or incorrect items), we will reprint and send a new product at no cost to you. You will receive a confirmation email with tracking details once your replacement is shipped.

  • Refunds: If a replacement cannot be issued (e.g., the product is out of stock), we will issue a refund to your original payment method. Refunds typically take 5-10 business days to appear on your account.

5. How to Submit a Claim

To initiate a return or refund request, please follow these steps:

  1. Email us at Ananya.garms@hotmail.com with the subject line: Refund Request: [Order Number]
  2. Include the following in your message:
    • Order number
    • Description of the issue
    • Photos of the item (if applicable)

We will review your claim within 48 hours and provide instructions on the next steps.